Citizen Report Card
The Citizen Report Card (CRC) is a social-accountability method that uses a representative sample survey to gather systematic feedback from the users of public services, producing comparative 'report card' ratings of satisfaction, access, reliability, and corruption. Pioneered by Samuel Paul and the Public Affairs Centre in Bangalore, India, in the mid-1990s, it provides an aggregate, quantitative, citywide or regional measure of service quality — distinguishing it from the local, qualitative Community Scorecard — and uses public dissemination and media advocacy to pressure agencies to improve.
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方法图谱
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来源
- Paul, S. (2002). Holding the State to Account: Citizen Monitoring in Action. Bangalore: Books for Change. ISBN: 9788187380474
- Asian Development Bank & Public Affairs Centre (2007). Improving Local Governance and Pro-Poor Service Delivery: Citizen Report Card Learning. Manila: Asian Development Bank. link ↗
如何引用本页
ScholarGate. (2026, June 22). Citizen Report Card (CRC). ScholarGate. https://scholargate.app/zh/development-studies/citizen-report-card
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将本方法与其最相近的同类并置，并排研读——本馆将书籍铺陈于案上，取舍则由您定夺。
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