方法对比

	Citizen Report Card	Knowledge, Attitudes and Practices Survey
领域	Development Studies	Development Studies
方法族	Process / pipeline	Process / pipeline
起源年份	2002	2008
提出者	Samuel Paul and the Public Affairs Centre, Bangalore, India	Family-planning and public-health survey research (WHO; Médecins du Monde)
类型	Sample-survey-based public-service feedback method	Structured behavioural survey
开创性文献	Paul, S. (2002). Holding the State to Account: Citizen Monitoring in Action. Bangalore: Books for Change. ISBN: 9788187380474	World Health Organization. (2008). Advocacy, communication and social mobilization for TB control: a guide to developing knowledge, attitude and practice surveys. Geneva: WHO.
别名	CRC, Citizen Report Card Survey, Public Service Report Card, User Satisfaction Report Card	KAP survey, KAP study, Knowledge attitudes practices survey, KABP survey
相关	4	4
摘要	The Citizen Report Card (CRC) is a social-accountability method that uses a representative sample survey to gather systematic feedback from the users of public services, producing comparative 'report card' ratings of satisfaction, access, reliability, and corruption. Pioneered by Samuel Paul and the Public Affairs Centre in Bangalore, India, in the mid-1990s, it provides an aggregate, quantitative, citywide or regional measure of service quality — distinguishing it from the local, qualitative Community Scorecard — and uses public dissemination and media advocacy to pressure agencies to improve.	A Knowledge, Attitudes and Practices (KAP) survey is a structured, representative survey that measures what a target population knows about a topic, how it feels and believes about it, and what it actually does. Widely used in public health, water-sanitation-hygiene (WASH), family planning, and nutrition programming, KAP surveys provide the baseline and endline evidence for behaviour-change communication, identifying the gaps between knowledge and practice that interventions are meant to close.