Process / pipelineData collection
Telephone-assisted Survey — CATI Survey
A telephone-assisted survey is a structured data-collection method in which a trained interviewer administers a standardised questionnaire to respondents over the telephone, often supported by Computer-Assisted Telephone Interviewing (CATI) software. It combines the efficiency of remote administration with the response-quality advantages of live interviewer guidance, making it widely used in social, public-health, market-research, and political polling contexts.
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Sources
- Groves, R. M., & Kahn, R. L. (1979). Surveys by telephone: A national comparison with personal interviews. Academic Press. link ↗
- Lavrakas, P. J. (1993). Telephone survey methods: Sampling, selection, and supervision (2nd ed.). Sage. ISBN: 978-0803950795