Process / pipelineTechnology adoption

E-Learning Satisfaction Scale

The E-Learning Satisfaction Scale measures learner satisfaction with online educational experiences across multiple dimensions including platform quality, instructor effectiveness, course content, peer interaction, and technical support. Developed through research by Bolliger, Halupa, Chi, and others studying online higher education, the scale helps institutions assess course quality, predict learner retention, and identify improvement opportunities in digital education delivery.

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Sources

  1. Chi, T., & Kilduff, P. P. (2011). Understanding consumer perceived value of casual online games. New Media & Society, 13(6), 954-971. DOI: 10.1177/1461444811400553
  2. Bolliger, D. U., & Halupa, C. (2012). Student perceptions of satisfaction and anxiety in an online doctoral program. Distance Education, 33(2), 175-189. DOI: 10.1080/01587919.2012.700563

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Referenced by

ScholarGateE-Learning Satisfaction Scale (E-Learning Satisfaction Scale). Retrieved 2026-06-04 from https://scholargate.app/en/information-systems/elearning-satisfaction-scale