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E-Learning Satisfaction Scale×소셜 미디어 참여 척도×
분야정보시스템정보시스템
계열Process / pipelineProcess / pipeline
기원 연도20082011
창시자Bolliger, Halupa, Chi & KilduffHollebeek; Zhang & Zhu
유형Likert-scale satisfaction measureLikert-scale engagement measure
원전Chi, T., & Kilduff, P. P. (2011). Understanding consumer perceived value of casual online games. New Media & Society, 13(6), 954-971. link ↗Zhang, X., & Zhu, F. (2012). Product reviews, information richness, and consumer purchasing behavior. Journal of Management Information Systems, 29(2), 7-36. link ↗
별칭ELSS, Online Learning SatisfactionSocial Media Engagement, SME Scale
관련44
요약The E-Learning Satisfaction Scale measures learner satisfaction with online educational experiences across multiple dimensions including platform quality, instructor effectiveness, course content, peer interaction, and technical support. Developed through research by Bolliger, Halupa, Chi, and others studying online higher education, the scale helps institutions assess course quality, predict learner retention, and identify improvement opportunities in digital education delivery.The Social Media Engagement Scale measures the intensity and quality of user participation and interaction with social media platforms and content. Developed by researchers including Hollebeek (2011) and informed by work on consumer engagement (Zhang & Zhu, 2012), the scale captures cognitive, emotional, and behavioral dimensions of how users interact with social platforms, brands, and online communities.
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