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| Ljestvica zadovoljstva e-učenjem× | Ljestvica povjerenja na mreži× | |
|---|---|---|
| Područje | Informacijski sustavi | Informacijski sustavi |
| Obitelj | Process / pipeline | Process / pipeline |
| Godina nastanka≠ | 2008 | 2000 |
| Tvorac≠ | Bolliger, Halupa, Chi & Kilduff | Walker & Johnson; Jarvenpaa et al. |
| Vrsta≠ | Likert-scale satisfaction measure | Likert-scale trust measure |
| Temeljni izvor≠ | Chi, T., & Kilduff, P. P. (2011). Understanding consumer perceived value of casual online games. New Media & Society, 13(6), 954-971. link ↗ | Walker, D., & Johnson, R. (2006). Why consumers use online and visit physical stores. Journal of Retailing and Consumer Services, 13(2), 143-151. link ↗ |
| Drugi nazivi | ELSS, Online Learning Satisfaction | Consumer Trust, Web Trust |
| Srodne | 4 | 4 |
| Sažetak≠ | The E-Learning Satisfaction Scale measures learner satisfaction with online educational experiences across multiple dimensions including platform quality, instructor effectiveness, course content, peer interaction, and technical support. Developed through research by Bolliger, Halupa, Chi, and others studying online higher education, the scale helps institutions assess course quality, predict learner retention, and identify improvement opportunities in digital education delivery. | The Online Trust Scale measures consumer confidence and belief in online platforms (e-commerce websites, digital services, social platforms). Developed by researchers including Jarvenpaa, Tractinsky, and Vitale (2000) and Walker and Johnson (2006), this scale captures dimensions of perceived security, vendor reliability, privacy protection, and transaction confidence. Online trust is a critical antecedent to behavioral intention and actual purchase/usage in digital commerce contexts. |
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