Process / pipelineOrganizational behavior
Organizational Trust Scale
The Organizational Trust Scale (OTS) is a 12-item instrument designed to measure interpersonal trust and organizational confidence across four dimensions. Developed by Aneil K. Mishra in 1996, the scale addresses how employees perceive trustworthiness in their organization and leadership.
Open in MethodMindSoonVideoSoon
Read the full method
Members only
Sign inSign in with a free account to read this section.
Sources
- Mishra, A. K. (1996). Organizational responses to crisis: The role of mutual trust and top management teams. Academy of Management Journal, 39(4), 842-865. DOI: 10.5465/256713 ↗
- Cook, K. S., Hardin, R., & Levi, M. (2001). Cooperation without trust?. Russell Sage Foundation. ISBN: 978-0-87154-090-2