方法证据记录
Tourist Satisfaction Scale
The Tourist Satisfaction Scale (TSS) measures overall and domain-specific satisfaction of visitors to a destination or tourism facility. Developed across multiple research streams in the 1990s-2000s, it quantifies how well tourism experiences meet visitor expectations across accommodation, attractions, service quality, and value. Essential for destination marketing organizations and hospitality managers seeking systematic feedback on visitor experiences and competitive benchmarking.
源记录
引文逐字复制自方法源记录。这些引文不代表任何层级的验证。
Tourist Satisfaction Scale (TSS)
分类方法记录 · process-pipeline / tourism-management
- Akama, J. S., & Kieti, D. M. (1996). Tourism and socio-economic change in a Kenyan coastal community. Journal of Tourism Studies, 7(2), 45-61. · URL
- Spreng, R. A., MacKenzie, S. B., & Olshavsky, R. W. (1996). A reexamination of the determinants of consumer satisfaction. Journal of Marketing, 60(3), 15-32. · DOI 10.1177/002224299606000302
- Vavra, T. G. (1997). Improving your Measurement of Customer Satisfaction. ASQ Quality Press. · URL
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