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人员配置比例分析×排队论在医疗保健中的应用×
领域医疗卫生管理医疗卫生管理
方法族Process / pipelineProcess / pipeline
起源年份19901909
提出者Healthcare operations and nursing researchAgner Krarup Erlang
类型Quantitative workforce planning methodologyStochastic modeling and optimization technique
开创性文献Aiken, L. H., Clarke, S. P., Sloane, D. M., Sochalski, J., & Silber, J. H. (2002). Hospital nurse staffing and patient mortality, nurse burnout, and job dissatisfaction. JAMA, 288(16), 1987–1993. DOI ↗Erlang, A. K. (1909). The theory of probabilities and telephone conversations. Nyt Tidsskrift for Matematik, 20(B), 33–39. link ↗
别名Staffing Model, Nursing Ratio AnalysisHealthcare Queuing, Queue Management Healthcare
相关55
摘要Staffing Ratio Analysis is a systematic method for determining appropriate healthcare worker levels (nurses, physicians, technicians) based on patient volume, acuity, and task requirements. Research shows that staffing levels directly impact patient safety, quality, and staff burnout; systematic analysis supports evidence-based workforce planning.Queuing theory is a mathematical discipline that models waiting lines, service capacity, and customer (patient) flow. Developed initially by Agner Erlang for telecommunications in 1909, it has been extensively applied to healthcare to analyze and optimize emergency departments, outpatient clinics, surgical suites, and diagnostic service centers.
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  3. PUBLISHED

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ScholarGate方法对比: Staffing Ratio Analysis · Queuing Theory in Healthcare. 于 2026-06-20 检索自 https://scholargate.app/zh/compare