方法对比

	患者报告体验衡量框架	HCAHPS 医院消费者评估调查
领域	医疗卫生管理	医疗卫生管理
方法族	Process / pipeline	Process / pipeline
起源年份	2015	2006
提出者	NHS England Quality Improvement and Health Quality Improvement Partnership, based on internationally recognized patient experience methodology	Centers for Medicare & Medicaid Services (CMS) and Agency for Healthcare Research and Quality (AHRQ)
类型	Self-report (patient-reported)	Self-report (patient/family-reported)
开创性文献	NHS England National Archives and Health Quality Improvement Partnership. (2019). Patient Reported Experience Measures (PREMs): A Resource for Commissioners. National Health Service, United Kingdom.	Centers for Medicare & Medicaid Services and Agency for Healthcare Research and Quality. (2006). Hospital Consumer Assessment of Healthcare Providers and Systems. U.S. Department of Health and Human Services.
别名	PREM	HCAHPS, H-CAHPS
相关	4	4
摘要	The Patient Reported Experience Measure (PREM) framework is a methodological approach for systematically collecting, analyzing, and acting on patient feedback about healthcare experiences. Unlike HCAHPS, which is a specific, standardized survey, PREM is a flexible framework that can be adapted to different care settings, patient populations, and organizational contexts. PREM encompasses structured patient surveys, interviews, focus groups, and real-time feedback mechanisms, all aimed at capturing patient-centered perspectives on care quality, communication, responsiveness, and dignity. PREMs are used alongside Patient Reported Outcome Measures (PROMs, which assess health status changes) to provide a complete picture of care from the patient perspective.	The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) is a 27-item, CMS-mandated patient experience survey administered to a random sample of hospital inpatients after discharge. Launched in 2006 by the Centers for Medicare & Medicaid Services and the Agency for Healthcare Research and Quality, HCAHPS measures patient perceptions of hospital care across 10 key composites: communication with nurses, communication with physicians, responsiveness to patient needs, pain management, communication about medications, discharge information, cleanliness and quietness of the hospital environment, and overall rating of the hospital. HCAHPS is publicly reported on the CMS Hospital Compare website, incorporated into hospital payment incentive programs, and is one of the most widely recognized measures of hospital quality from the patient perspective.