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| Erlang C 模型× | M/M/c 队列：多服务器排队模型× | |
|---|---|---|
| 领域 | 运筹学 | 运筹学 |
| 方法族 | Regression model | Regression model |
| 起源年份≠ | 1981 | 1998 |
| 提出者≠ | Agner Krarup Erlang; Cooper | Queueing-theory tradition; Gross & Harris |
| 类型≠ | Steady-state queueing model | Multi-server Markovian queueing model |
| 开创性文献≠ | Cooper, R. B. (1981). Introduction to Queueing Theory (2nd ed.). North-Holland. ISBN: 978-0-444-00379-7 | Gross, D., & Harris, C. M. (1998). Fundamentals of Queueing Theory (3rd ed.). Wiley. ISBN: 978-0-471-17083-9 |
| 别名 | M/M/c Queue, Multi-Server Queueing Model, Erlang Delay Formula, Erlang-C Bekleme Modeli | Multi-Server Erlang Queue, c-Server Markovian Queue, Erlang-C Queue, Çok Sunuculu M/M/c Kuyruğu |
| 相关 | 3 | 3 |
| 摘要≠ | The Erlang C model is a steady-state queueing formula that determines the probability a customer must wait before being served in a system with c parallel servers, Poisson arrivals at rate lambda, and exponentially distributed service times. Originally developed by Danish engineer Agner Krarup Erlang in the early twentieth century for telephone exchange design, and formalized in the queueing theory literature by Cooper (1981), it remains the canonical staffing model for call centers and service operations worldwide. | The M/M/c queue is a multi-server stochastic model in which customers arrive according to a Poisson process at rate λ, are served by c identical servers each with exponentially distributed service times at rate μ, and wait in a single common queue when all servers are busy. Systematized within classical queueing theory and thoroughly treated by Gross and Harris (1998), it extends the simpler M/M/1 model to settings with parallel servers, making it the foundational tool for capacity planning in service systems. |
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