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在线学习满意度量表×在线信任量表×
领域信息系统信息系统
方法族Process / pipelineProcess / pipeline
起源年份20082000
提出者Bolliger, Halupa, Chi & KilduffWalker & Johnson; Jarvenpaa et al.
类型Likert-scale satisfaction measureLikert-scale trust measure
开创性文献Chi, T., & Kilduff, P. P. (2011). Understanding consumer perceived value of casual online games. New Media & Society, 13(6), 954-971. link ↗Walker, D., & Johnson, R. (2006). Why consumers use online and visit physical stores. Journal of Retailing and Consumer Services, 13(2), 143-151. link ↗
别名ELSS, Online Learning SatisfactionConsumer Trust, Web Trust
相关44
摘要The E-Learning Satisfaction Scale measures learner satisfaction with online educational experiences across multiple dimensions including platform quality, instructor effectiveness, course content, peer interaction, and technical support. Developed through research by Bolliger, Halupa, Chi, and others studying online higher education, the scale helps institutions assess course quality, predict learner retention, and identify improvement opportunities in digital education delivery.The Online Trust Scale measures consumer confidence and belief in online platforms (e-commerce websites, digital services, social platforms). Developed by researchers including Jarvenpaa, Tractinsky, and Vitale (2000) and Walker and Johnson (2006), this scale captures dimensions of perceived security, vendor reliability, privacy protection, and transaction confidence. Online trust is a critical antecedent to behavioral intention and actual purchase/usage in digital commerce contexts.
ScholarGate数据集
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  3. PUBLISHED

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ScholarGate方法对比: E-Learning Satisfaction Scale · Online Trust Scale. 于 2026-06-17 检索自 https://scholargate.app/zh/compare