方法对比

	情境探究 (Contextual Inquiry)	多元化走查法
领域	人机交互	人机交互
方法族	Hypothesis test	Hypothesis test
起源年份	1993	1992
提出者	Hugh Beyer and Karen Holtzblatt	Randolph G. Bias
类型	In-situ user research method capturing real work practices	User-centered walkthrough with mixed stakeholders
开创性文献	Beyer, H., & Holtzblatt, K. (1998). Contextual Design: Defining Customer-Centered Systems. Morgan Kaufmann. ISBN: 1-558-60722-X	Bias, R. G. (1994). The pluralistic walkthrough: Coordinating technology and pedagogy in software development. In J. Nielsen & R. L. Mack (Eds.), Usability Inspection Methods (pp. 63–76). John Wiley & Sons. ISBN: 0-471-01877-5
别名	CI, Contextual Design, Work-centered Design	Pluralistic Usability Walkthrough, PW
相关	4	4
摘要	Contextual Inquiry is a field research method for understanding users by observing and interviewing them in their real work environment. Developed by Hugh Beyer and Karen Holtzblatt at Applied Research and Technology, this method combines ethnographic observation with targeted questioning to capture not just what users say they do, but what they actually do—including workarounds, informal practices, and priorities often invisible in lab settings. Contextual Inquiry uncovers the context, constraints, and real-world complexity of user tasks, providing rich insights for user-centered design.	The Pluralistic Walkthrough is a usability inspection method that brings together users, developers, and usability specialists to walk through an interface and voice their reactions and concerns. Developed by Randolph Bias in 1992, this method combines elements of cognitive walkthroughs with user involvement, creating a collaborative evaluation setting that captures diverse perspectives. By including actual users in the evaluation session, the method bridges the gap between expert judgment and real-world user experience, uncovering unexpected insights and building stakeholder consensus around design improvements.