เปรียบเทียบวิธี

	แบบจำลอง Erlang C	M/M/c Queue: แบบจำลองแถวคอยหลายช่องบริการ
สาขาวิชา	การวิจัยดำเนินงาน	การวิจัยดำเนินงาน
ตระกูล	Regression model	Regression model
ปีกำเนิด	1981	1998
ผู้ริเริ่ม	Agner Krarup Erlang; Cooper	Queueing-theory tradition; Gross & Harris
ประเภท	Steady-state queueing model	Multi-server Markovian queueing model
แหล่งต้นตำรับ	Cooper, R. B. (1981). Introduction to Queueing Theory (2nd ed.). North-Holland. ISBN: 978-0-444-00379-7	Gross, D., & Harris, C. M. (1998). Fundamentals of Queueing Theory (3rd ed.). Wiley. ISBN: 978-0-471-17083-9
ชื่อเรียกอื่น	M/M/c Queue, Multi-Server Queueing Model, Erlang Delay Formula, Erlang-C Bekleme Modeli	Multi-Server Erlang Queue, c-Server Markovian Queue, Erlang-C Queue, Çok Sunuculu M/M/c Kuyruğu
ที่เกี่ยวข้อง	3	3
สรุป	The Erlang C model is a steady-state queueing formula that determines the probability a customer must wait before being served in a system with c parallel servers, Poisson arrivals at rate lambda, and exponentially distributed service times. Originally developed by Danish engineer Agner Krarup Erlang in the early twentieth century for telephone exchange design, and formalized in the queueing theory literature by Cooper (1981), it remains the canonical staffing model for call centers and service operations worldwide.	The M/M/c queue is a multi-server stochastic model in which customers arrive according to a Poisson process at rate λ, are served by c identical servers each with exponentially distributed service times at rate μ, and wait in a single common queue when all servers are busy. Systematized within classical queueing theory and thoroughly treated by Gross and Harris (1998), it extends the simpler M/M/1 model to settings with parallel servers, making it the foundational tool for capacity planning in service systems.