Client Satisfaction Questionnaire
The Client Satisfaction Questionnaire (CSQ) is a brief, standardized self-report measure of how satisfied clients are with the human services they receive, most commonly used in its eight-item form, the CSQ-8. Developed by Daniel Larsen, C. Clifford Attkisson, and colleagues in 1979, it produces a single satisfaction score that programs use as a consumer-perspective indicator of service quality, complementing outcome measures by capturing whether clients found the service helpful, of good quality, and worth recommending.
Soma mbinu kamili
Ingia kwa akaunti ya bure ili kusoma sehemu hii.
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Vyanzo
- Larsen, D. L., Attkisson, C. C., Hargreaves, W. A., & Nguyen, T. D. (1979). Assessment of client/patient satisfaction: Development of a general scale. Evaluation and Program Planning, 2(3), 197–207. DOI: 10.1016/0149-7189(79)90094-6 ↗
- Attkisson, C. C., & Zwick, R. (1982). The Client Satisfaction Questionnaire: Psychometric properties and correlations with service utilization and psychotherapy outcome. Evaluation and Program Planning, 5(3), 233–237. DOI: 10.1016/0149-7189(82)90074-X ↗
Jinsi ya kunukuu ukurasa huu
ScholarGate. (2026, June 22). Client Satisfaction Questionnaire for Human Services Evaluation. ScholarGate. https://scholargate.app/sw/social-work/client-satisfaction-questionnaire
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- Kipimo cha Matokeo (Outcome Rating Scale)Utafiti wa Saikoterapia↔ linganisha
- Program Evaluation in Social WorkSocial Work↔ linganisha
- Rapid Assessment InstrumentSocial Work↔ linganisha
- Routine Outcome MonitoringSocial Work↔ linganisha
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