Запис о доказима методе

Customer Journey Mapping

Customer Journey Mapping is a service design methodology that visualizes the complete customer experience across all touchpoints and phases of a customer relationship, from awareness through advocacy. Developed through work in design and service management, journey mapping integrates behavioral data, customer emotions, pain points, and moments of truth to reveal opportunities for experience improvement and organizational alignment.

Sources recorded, not reviewed

Изворни запис

Цитирани радови су копирани дословно из изворног записа методе. Из њих се не изводи верификација на нивоу тврдње.

Customer Journey Mapping Framework

Таксономски запис методе · process-pipeline / marketing

Rosenbaum, M. S., Ostrom, A. L., & Kuntze, R. (2005). Tensions in Service Quality and Service Marketing: An Introduction. Journal of Services Marketing, 19(7), 422-428. · URL
Patrucco, A. S., Ciccullo, F., & Creazza, A. (2018). Mitigating Operational Risks in the Freight Forwarding Industry. International Journal of Logistics: Research and Applications, 21(2), 131-146. · URL
Curedale, R. (2013). Service Design: 250 Essential Methods. Design Community College Inc. · ISBN 978-1492218074

Отвори пуну методу

Куроване тврдње

Тврдње су сачуване у регистру доказа, свака са својом проценом.

Још увек нема курованих тврдњи

Овај приказ не измишља процену тврдње када регистар нема ниједну.

Сродне методе

Генерисано из графа метода и приказано као машински предложене везе — не изводи се тврдња доказа.

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