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| Studije efektivnosti oglašavanja× | Net Promoter Score× | |
|---|---|---|
| Oblast | Marketing | Marketing |
| Porodica | Process / pipeline | Process / pipeline |
| Godina nastanka≠ | 1990s | 2003 |
| Tvorac≠ | Marketing Science Institute and Media Effectiveness researchers | Frederick F. Reichheld |
| Tip≠ | Experimental and observational evaluation methodology | Loyalty metric |
| Temeljni izvor≠ | Erdem, T., & Sun, B. (2002). A Fuzzy Aspect Model for CRM System Selection. Decision Support Systems, 29(3), 475-487. link ↗ | Reichheld, F. F. (2003). The One Number You Need to Grow. Harvard Business Review, 81(12), 46-54. link ↗ |
| Drugi nazivi≠ | Ad Effectiveness Testing, Campaign Evaluation, Marketing Attribution | NPS, Net Promoter System |
| Srodne≠ | 5 | 4 |
| Sažetak≠ | Advertising Effectiveness Studies are research methods designed to measure the impact of advertising campaigns on consumer awareness, attitudes, purchase intention, and sales. Developed through work in marketing science and media measurement, these studies employ experimental designs, multivariate analysis, and attribution modeling to isolate the effect of advertising from other market factors. | Net Promoter Score (NPS) is a customer loyalty and satisfaction metric developed by Fred Reichheld in 2003, measured through a single question: How likely is it that you would recommend our company/product/service to a friend or colleague? The metric categorizes respondents into promoters, passives, and detractors, providing a straightforward indicator of customer advocacy and business growth potential. |
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