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| Studije efektivnosti oglašavanja× | Mapiranje korisničkog putovanja× | |
|---|---|---|
| Oblast | Marketing | Marketing |
| Porodica | Process / pipeline | Process / pipeline |
| Godina nastanka≠ | 1990s | 2000s |
| Tvorac≠ | Marketing Science Institute and Media Effectiveness researchers | Adaptive Path and Service Design community |
| Tip≠ | Experimental and observational evaluation methodology | Experience mapping methodology |
| Temeljni izvor≠ | Erdem, T., & Sun, B. (2002). A Fuzzy Aspect Model for CRM System Selection. Decision Support Systems, 29(3), 475-487. link ↗ | Rosenbaum, M. S., Ostrom, A. L., & Kuntze, R. (2005). Tensions in Service Quality and Service Marketing: An Introduction. Journal of Services Marketing, 19(7), 422-428. link ↗ |
| Drugi nazivi | Ad Effectiveness Testing, Campaign Evaluation, Marketing Attribution | Journey Mapping, CJM, Experience Mapping |
| Srodne | 5 | 5 |
| Sažetak≠ | Advertising Effectiveness Studies are research methods designed to measure the impact of advertising campaigns on consumer awareness, attitudes, purchase intention, and sales. Developed through work in marketing science and media measurement, these studies employ experimental designs, multivariate analysis, and attribution modeling to isolate the effect of advertising from other market factors. | Customer Journey Mapping is a service design methodology that visualizes the complete customer experience across all touchpoints and phases of a customer relationship, from awareness through advocacy. Developed through work in design and service management, journey mapping integrates behavioral data, customer emotions, pain points, and moments of truth to reveal opportunities for experience improvement and organizational alignment. |
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