Comparar métodos

	Escala de Adoção de Governo Eletrônico	Escala de Satisfação do Turista
Área	Gestão do turismo	Gestão do turismo
Família	Process / pipeline	Process / pipeline
Ano de origem	2000	1990s
Autor original	Venkatesh, V.; Belanger, F.; Carter, L.	Multiple authors (composite instrument)
Tipo	Self-report questionnaire	Self-report questionnaire
Fonte seminal	Venkatesh, V., & Davis, F. D. (2000). A theoretical extension of the Technology Acceptance Model: Four longitudinal field studies. Management Science, 46(2), 186-204.	Akama, J. S., & Kieti, D. M. (1996). Tourism and socio-economic change in a Kenyan coastal community. Journal of Tourism Studies, 7(2), 45-61.
Outros nomes	EGAS, e-Government Service Adoption	TSS
Relacionados	5	5
Resumo	The E-Government Adoption Scale (EGAS) measures citizens' willingness to adopt and use digital government services (e-permits, e-tax, e-voting, e-tourism information services, online licensing) based on Technology Acceptance Model principles (Venkatesh & Davis, 2000) extended to government contexts (Belanger et al., 2005). It operationalizes key adoption drivers: perceived usefulness, ease of use, trust in government, security concerns, and technical support. Essential for government agencies, tourism authorities, and public service digital transformation initiatives seeking to understand and overcome citizen barriers to e-service adoption.	The Tourist Satisfaction Scale (TSS) measures overall and domain-specific satisfaction of visitors to a destination or tourism facility. Developed across multiple research streams in the 1990s-2000s, it quantifies how well tourism experiences meet visitor expectations across accommodation, attractions, service quality, and value. Essential for destination marketing organizations and hospitality managers seeking systematic feedback on visitor experiences and competitive benchmarking.