Comparar métodos

	Escala de Valor da Marca	Índice Americano de Satisfação do Cliente (ACSI)
Área	Gestão de marketing	Gestão de marketing
Família	Process / pipeline	Process / pipeline
Ano de origem	1991	1996
Autor original	David A. Aaker, Boonghee Yoo, Naveen Donthu, Sungho Lee	Claes Fornell, Michael D. Johnson, Eugene W. Anderson, Jaesung Cha, Barbara E. Bryant
Tipo	Multi-dimensional brand equity scale	Structural equation model for satisfaction and loyalty
Fonte seminal	Aaker, D. A. (1991). Managing Brand Equity: Capitalizing on the Value of a Brand Name. Free Press. ISBN: 978-0029001851	Fornell, C., Johnson, M. D., Anderson, E. W., Cha, J., & Bryant, B. E. (1996). The American Customer Satisfaction Index: Nature, Purpose, and Findings. Journal of Marketing, 60(4), 7-18.
Outros nomes	Customer-Based Brand Equity, Brand Perception Scale	ACSI, National Customer Satisfaction Index
Relacionados	3	4
Resumo	The Brand Equity Scale (BES) measures customer-based brand equity through perceived quality, brand loyalty, brand associations, and brand awareness. Developed by Yoo, Donthu, and Lee (2000), building on Aaker's foundational brand equity framework (1991), the BES operationalizes brand equity as the differential effect of brand knowledge on consumer response to marketing activities. The scale enables organizations to quantify the value customers attach to their brand and diagnose which equity dimensions require strategic investment.	The American Customer Satisfaction Index (ACSI), developed by Fornell and colleagues in 1996, is a structural equation modeling-based approach to measuring and predicting customer satisfaction across industries and over time. ACSI assesses customer expectations, perceived value, perceived quality, complaints, and loyalty in a unified framework. Since 1994, ACSI data has been collected quarterly on thousands of customers across diverse U.S. industries, making it a key economic indicator and benchmark for organizational performance.