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원격의료 만족도 척도×전자 건강 리터러시 척도 (eHEALS)×
분야의료정보학의료정보학
계열Process / pipelineProcess / pipeline
기원 연도20092006
창시자Multiple researchers; consensus measureGeorge R. Norman, Herbert A. Skinner
유형Self-report questionnaireSelf-report questionnaire
원전Or, Z., & Kartak, F. (2009). Review of the empirical literature on telemedicine in the OECD countries: Does telemedicine improve outcomes? In M. Rechel, B. Goddard (Eds.), Improving healthcare quality in Europe. WHO Regional Office for Europe. link ↗Norman, G. R., & Skinner, H. A. (2006). eHEALS: The eHealth Literacy Scale. Journal of Medical Internet Research, 8(4), e27. DOI ↗
별칭TSS, Telemedicine SatisfactioneHEALS
관련33
요약The Telemedicine Satisfaction Scale measures patient satisfaction with remote clinical encounters, assessing perceptions of communication quality, technical usability, provider competence, and perceived benefit. While no single universal scale dominates the literature, core satisfaction domains—connection quality, provider accessibility, clinical effectiveness, and likelihood to recommend—are consistently measured across telemedicine studies to evaluate user acceptance and identify barriers to adoption.The eHealth Literacy Scale measures individuals' ability to seek, find, understand, and appraise health information from electronic sources and apply that knowledge to health decision-making. Developed by Norman and Skinner in 2006, it assesses functional, communicative, and critical digital health literacy competencies essential for navigating modern health technologies and online medical information.
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