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환자 만족도 설문지×CAHPS 환자 경험 설문조사×
분야보건의료 서비스보건의료 서비스
계열Process / pipelineProcess / pipeline
기원 연도19831995
창시자John E. Ware Jr. and Alvin TarlovAgency for Healthcare Research and Quality (AHRQ)
유형Multi-item satisfaction questionnairePatient experience survey instrument
원전Ware, J. E., Snyder, M. K., Wright, W. R., & Davies, A. R. (1983). Defining and measuring patient satisfaction with medical care. Evaluation and Program Planning, 6(3-4), 247-263. DOI ↗Agency for Healthcare Research and Quality (AHRQ). (1995). Consumer Assessment of Healthcare Providers and Systems (CAHPS) Survey Development Program. link ↗
별칭PSQ, PSQ-18CAHPS, HCAHPS
관련33
요약The Patient Satisfaction Questionnaire (PSQ) is a psychometrically validated self-report instrument developed by Ware and colleagues beginning in 1983 to measure patient satisfaction with medical care. The PSQ-18, a shortened version, comprises 18 items assessing general dimensions of healthcare satisfaction including accessibility, provider interaction, and trust.The Consumer Assessment of Healthcare Providers and Systems (CAHPS) is a family of evidence-based surveys developed by the Agency for Healthcare Research and Quality (AHRQ) beginning in 1995. It systematically measures patient experiences across diverse healthcare settings including hospitals, ambulatory clinics, and home health agencies, capturing dimensions critical to care quality from the patient perspective.
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