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KLM-GOMS×사고 구술법 (Think-Aloud Protocol)×
분야인간-컴퓨터 상호작용인간-컴퓨터 상호작용
계열Hypothesis testHypothesis test
기원 연도19831980
창시자Stuart Card, Thomas Moran, Allen NewellK. Anders Ericsson and Herbert A. Simon, adapted to HCI by Clayton Lewis
유형Computational cognitive model for task execution time predictionProtocol for capturing user cognition and decision-making during task execution
원전Card, S. K., Moran, T. P., & Newell, A. (1983). The Psychology of Human-Computer Interaction. Lawrence Erlbaum Associates. ISBN: 0898592437Ericsson, K. A., & Simon, H. A. (1980). Verbal reports as data. Psychological Review, 87(3), 215–251. DOI ↗
별칭GOMS Model, KLMTalk-Aloud Protocol, Concurrent Thinking Aloud, TA
관련44
요약The Keystroke-Level Model (KLM), part of the Goals-Operators-Methods-Selection rules (GOMS) framework, is a computational method for predicting how long a user will take to accomplish a routine task using an interactive system. Developed by Card, Moran, and Newell in 1983, KLM decomposes user actions into primitive operators (keystrokes, mouse clicks, mental preparation, system response waits) with empirically derived execution times, enabling designers to estimate task performance without running user studies.The Think-Aloud Protocol is a usability testing method in which participants verbalize their thoughts while completing tasks on a system. As users navigate an interface, they continuously narrate their observations, interpretations, and reasoning, allowing researchers to understand their mental models, decision-making, and frustration points. Originating from cognitive psychology research by Ericsson and Simon (1980), this method was adapted for HCI by Clayton Lewis and has become one of the most widely used techniques for identifying usability problems and understanding user behavior.
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