방법 비교

	Erlang C 모델	리틀의 법칙 (L = λW)	M/M/c 대기열: 다중 서버 대기열 모델
분야	경영과학	경영과학	경영과학
계열	Regression model	Regression model	Regression model
기원 연도	1981	1961	1998
창시자	Agner Krarup Erlang; Cooper	John D. C. Little	Queueing-theory tradition; Gross & Harris
유형	Steady-state queueing model	Exact queueing identity	Multi-server Markovian queueing model
원전	Cooper, R. B. (1981). Introduction to Queueing Theory (2nd ed.). North-Holland. ISBN: 978-0-444-00379-7	Little, J. D. C. (1961). A proof for the queuing formula: L = λW. Operations Research, 9(3), 383–387.	Gross, D., & Harris, C. M. (1998). Fundamentals of Queueing Theory (3rd ed.). Wiley. ISBN: 978-0-471-17083-9
별칭	M/M/c Queue, Multi-Server Queueing Model, Erlang Delay Formula, Erlang-C Bekleme Modeli	L = λW Theorem, Little's Theorem, Little's Result, Little Yasası	Multi-Server Erlang Queue, c-Server Markovian Queue, Erlang-C Queue, Çok Sunuculu M/M/c Kuyruğu
관련	3	3	3
요약	The Erlang C model is a steady-state queueing formula that determines the probability a customer must wait before being served in a system with c parallel servers, Poisson arrivals at rate lambda, and exponentially distributed service times. Originally developed by Danish engineer Agner Krarup Erlang in the early twentieth century for telephone exchange design, and formalized in the queueing theory literature by Cooper (1981), it remains the canonical staffing model for call centers and service operations worldwide.	Little's Law is a fundamental theorem in queueing theory that relates the long-run average number of items in a stable system (L) to the long-run average arrival rate (λ) and the long-run average time an item spends in the system (W), expressed as L = λW. Introduced and rigorously proved by John D. C. Little in 1961, the law holds for virtually any stable stochastic system, requiring no assumptions about arrival distributions, service distributions, or queue disciplines.	The M/M/c queue is a multi-server stochastic model in which customers arrive according to a Poisson process at rate λ, are served by c identical servers each with exponentially distributed service times at rate μ, and wait in a single common queue when all servers are busy. Systematized within classical queueing theory and thoroughly treated by Gross and Harris (1998), it extends the simpler M/M/1 model to settings with parallel servers, making it the foundational tool for capacity planning in service systems.