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	Misura di performance della Balanced Scorecard	Scala per la Capacità di Gestione della Conoscenza
Campo	Gestione strategica	Gestione strategica
Famiglia	Process / pipeline	Process / pipeline
Anno di origine	1992	1995
Ideatore	Robert S. Kaplan and David P. Norton	Ikujiro Nonaka and Hirotaka Takeuchi (SECI model); adapted by organizational scholars
Tipo	Organizational performance measurement and management system	Organizational self-report questionnaire
Fonte seminale	Kaplan, R. S., & Norton, D. P. (1992). The balanced scorecard: Measures that drive performance. Harvard Business Review, 70(1), 71–79.	Nonaka, I., & Takeuchi, H. (1995). The knowledge-creating company: How Japanese companies create the dynamics of innovation. Oxford University Press.
Alias	BSC, Balanced Scorecard Framework, Kaplan-Norton Scorecard	KM Capability Scale, Knowledge Management Maturity Scale
Correlati	5	5
Sintesi	The Balanced Scorecard (BSC) is a strategic management system that translates organizational strategy into a coherent set of performance measures across four perspectives: Financial, Customer, Internal Process, and Learning and Growth. Developed by Kaplan and Norton (1992) in Harvard Business Review, the BSC addresses a fundamental management gap: most organizations measure what is easy to measure (financial results) while neglecting what drives results (customer satisfaction, operational efficiency, employee capability). By balancing financial outcomes with non-financial drivers, the BSC enables organizations to understand and manage strategy execution, identify causal relationships between performance drivers, and align organizational actions with strategic objectives.	Knowledge Management (KM) refers to the organizational capacity to create, capture, organize, and apply knowledge to improve organizational effectiveness, innovation, and decision-making. Nonaka and Takeuchi's (1995) knowledge-creating company framework conceptualized knowledge as moving through four conversion modes: socialization (tacit to tacit knowledge transfer through experience), externalization (tacit knowledge articulation into explicit forms), combination (explicit knowledge assembly into systems), and internalization (explicit knowledge absorption into tacit understanding). This scale measures organizational capability across the four KM processes—knowledge creation, capture, sharing, and application—revealing where organizations excel or struggle in converting information into competitive advantage.