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| Šest Sigma u zdravstvu× | Balanced Scorecard u zdravstvu× | |
|---|---|---|
| Područje | Upravljanje u zdravstvu | Upravljanje u zdravstvu |
| Obitelj | Process / pipeline | Process / pipeline |
| Godina nastanka≠ | 1986 | 1992 |
| Tvorac≠ | Motorola, Bill Smith, Mikel Harry | Robert Kaplan, David Norton |
| Vrsta≠ | Statistical quality improvement methodology | Strategic planning and management framework |
| Temeljni izvor≠ | Harry, M. J., & Schroeder, R. (2000). Six Sigma: The Breakthrough Management Strategy. Currency. ISBN: 9780385494015 | Kaplan, R. S., & Norton, D. P. (1992). The balanced scorecard: Measures that drive performance. Harvard Business Review, 70(1), 71–79. DOI ↗ |
| Drugi nazivi | Six Sigma Healthcare, DMAIC Healthcare | Healthcare BSC, Balanced Scorecard Healthcare |
| Srodne | 5 | 5 |
| Sažetak≠ | Six Sigma is a data-driven quality improvement methodology originating at Motorola in 1986 that aims to reduce process variation and defects to achieve near-perfect quality (3.4 defects per million opportunities). In healthcare, Six Sigma uses statistical analysis and structured project methodology (DMAIC: Define-Measure-Analyze-Improve-Control) to reduce errors, improve safety, and enhance patient outcomes. | The Balanced Scorecard is a strategic performance management framework that translates an organization's mission and strategy into a comprehensive set of performance measures across four perspectives: financial, customer, internal processes, and learning and growth. Developed by Kaplan and Norton in 1992 for general business, it has been extensively adapted for healthcare organizations to align hospital operations with strategic objectives. |
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