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| Upitnik o iskustvu pacijenta Picker× | Ljestvica komunikacije koju prijavljuje pacijent× | |
|---|---|---|
| Područje | Skrb usmjerena na pacijenta | Skrb usmjerena na pacijenta |
| Obitelj | Process / pipeline | Process / pipeline |
| Godina nastanka≠ | 2002 | 2009 |
| Tvorac≠ | Picker Institute | Marianne Haskard Zolnierek, Roxane Dimateo |
| Vrsta | Patient-reported | Patient-reported |
| Temeljni izvor≠ | Jenkinson, C., Coulter, A., Bruster, S., Richards, N., & Chandola, T. (2002). Patients' experiences and satisfaction with health care: results of a questionnaire study of specific aspects of care. British Medical Journal, 324(7329), 860-864. DOI ↗ | Haskard Zolnierek, K. B., & DiMatteo, M. R. (2009). Physician communication and patient adherence to treatment: a meta-analysis. Medical Care, 47(8), 826-834. DOI ↗ |
| Drugi nazivi | Picker PPE, Picker Institute Survey | PRCS Clinician Communication, Communication Quality Scale |
| Srodne | 4 | 4 |
| Sažetak≠ | The Picker Patient Experience Questionnaire is a comprehensive, validated instrument developed by the Picker Institute to measure the quality of the patient experience across multiple dimensions of healthcare delivery. Administered post-discharge or post-encounter, it assesses ten domains of patient-centered care: respect and dignity, information and communication, emotional support, involvement in decisions, continuity of care, coordination, access, physical comfort, emotional needs, and overall experience. The Picker questionnaire has become a standard measure in health systems internationally for evaluating and improving patient experience and has been used extensively in both inpatient and outpatient settings. | The Patient-Reported Communication Scale (PRCS) is a brief, validated instrument that measures patients' perceptions of clinician communication quality in healthcare encounters. Developed through meta-analytic research by Haskard Zolnierek and DiMatteo, the PRCS assesses key dimensions of effective patient-clinician communication: clarity of explanations, listening, showing respect and empathy, and addressing patient concerns. The scale is used to evaluate clinician communication competence, identify training needs, and correlate communication quality with patient adherence, satisfaction, and health outcomes. |
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