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| CAHPS anketa o iskustvu pacijenata× | Upitnik zadovoljstva pacijenata× | |
|---|---|---|
| Područje | Zdravstvene usluge | Zdravstvene usluge |
| Obitelj | Process / pipeline | Process / pipeline |
| Godina nastanka≠ | 1995 | 1983 |
| Tvorac≠ | Agency for Healthcare Research and Quality (AHRQ) | John E. Ware Jr. and Alvin Tarlov |
| Vrsta≠ | Patient experience survey instrument | Multi-item satisfaction questionnaire |
| Temeljni izvor≠ | Agency for Healthcare Research and Quality (AHRQ). (1995). Consumer Assessment of Healthcare Providers and Systems (CAHPS) Survey Development Program. link ↗ | Ware, J. E., Snyder, M. K., Wright, W. R., & Davies, A. R. (1983). Defining and measuring patient satisfaction with medical care. Evaluation and Program Planning, 6(3-4), 247-263. DOI ↗ |
| Drugi nazivi | CAHPS, HCAHPS | PSQ, PSQ-18 |
| Srodne | 3 | 3 |
| Sažetak≠ | The Consumer Assessment of Healthcare Providers and Systems (CAHPS) is a family of evidence-based surveys developed by the Agency for Healthcare Research and Quality (AHRQ) beginning in 1995. It systematically measures patient experiences across diverse healthcare settings including hospitals, ambulatory clinics, and home health agencies, capturing dimensions critical to care quality from the patient perspective. | The Patient Satisfaction Questionnaire (PSQ) is a psychometrically validated self-report instrument developed by Ware and colleagues beginning in 1983 to measure patient satisfaction with medical care. The PSQ-18, a shortened version, comprises 18 items assessing general dimensions of healthcare satisfaction including accessibility, provider interaction, and trust. |
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