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| Balanced Scorecard u zdravstvu× | Učinkovitost bolnica pomoću DEA× | |
|---|---|---|
| Područje | Upravljanje u zdravstvu | Upravljanje u zdravstvu |
| Obitelj | Process / pipeline | Process / pipeline |
| Godina nastanka≠ | 1992 | 1978 |
| Tvorac≠ | Robert Kaplan, David Norton | Abraham Charnes, William Cooper, Edward Rhodes |
| Vrsta≠ | Strategic planning and management framework | Non-parametric frontier estimation technique |
| Temeljni izvor≠ | Kaplan, R. S., & Norton, D. P. (1992). The balanced scorecard: Measures that drive performance. Harvard Business Review, 70(1), 71–79. DOI ↗ | Charnes, A., Cooper, W. W., & Rhodes, E. (1978). Measuring the efficiency of decision making units. European Journal of Operational Research, 2(6), 429–444. DOI ↗ |
| Drugi nazivi | Healthcare BSC, Balanced Scorecard Healthcare | Hospital DEA, Healthcare DEA |
| Srodne | 5 | 5 |
| Sažetak≠ | The Balanced Scorecard is a strategic performance management framework that translates an organization's mission and strategy into a comprehensive set of performance measures across four perspectives: financial, customer, internal processes, and learning and growth. Developed by Kaplan and Norton in 1992 for general business, it has been extensively adapted for healthcare organizations to align hospital operations with strategic objectives. | Data Envelopment Analysis (DEA) is a linear programming technique for measuring the relative efficiency of multiple hospitals using multiple inputs and outputs. Introduced by Charnes, Cooper, and Rhodes in 1978, DEA has become the standard method for benchmarking hospital performance in healthcare systems worldwide. |
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