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Échelle de confiance en ligne×Échelle de satisfaction de l'apprentissage en ligne×
DomaineSystèmes d'informationSystèmes d'information
FamilleProcess / pipelineProcess / pipeline
Année d'origine20002008
Auteur d'origineWalker & Johnson; Jarvenpaa et al.Bolliger, Halupa, Chi & Kilduff
TypeLikert-scale trust measureLikert-scale satisfaction measure
Source fondatriceWalker, D., & Johnson, R. (2006). Why consumers use online and visit physical stores. Journal of Retailing and Consumer Services, 13(2), 143-151. link ↗Chi, T., & Kilduff, P. P. (2011). Understanding consumer perceived value of casual online games. New Media & Society, 13(6), 954-971. link ↗
AliasConsumer Trust, Web TrustELSS, Online Learning Satisfaction
Apparentées44
RésuméThe Online Trust Scale measures consumer confidence and belief in online platforms (e-commerce websites, digital services, social platforms). Developed by researchers including Jarvenpaa, Tractinsky, and Vitale (2000) and Walker and Johnson (2006), this scale captures dimensions of perceived security, vendor reliability, privacy protection, and transaction confidence. Online trust is a critical antecedent to behavioral intention and actual purchase/usage in digital commerce contexts.The E-Learning Satisfaction Scale measures learner satisfaction with online educational experiences across multiple dimensions including platform quality, instructor effectiveness, course content, peer interaction, and technical support. Developed through research by Bolliger, Halupa, Chi, and others studying online higher education, the scale helps institutions assess course quality, predict learner retention, and identify improvement opportunities in digital education delivery.
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ScholarGateComparer des méthodes: Online Trust Scale · E-Learning Satisfaction Scale. Consulté le 2026-06-18 sur https://scholargate.app/fr/compare