Comparer des méthodes

	Échelle d'adoption des services gouvernementaux électroniques	Échelle de Satisfaction Touristique
Domaine	Gestion du tourisme	Gestion du tourisme
Famille	Process / pipeline	Process / pipeline
Année d'origine	2000	1990s
Auteur d'origine	Venkatesh, V.; Belanger, F.; Carter, L.	Multiple authors (composite instrument)
Type	Self-report questionnaire	Self-report questionnaire
Source fondatrice	Venkatesh, V., & Davis, F. D. (2000). A theoretical extension of the Technology Acceptance Model: Four longitudinal field studies. Management Science, 46(2), 186-204.	Akama, J. S., & Kieti, D. M. (1996). Tourism and socio-economic change in a Kenyan coastal community. Journal of Tourism Studies, 7(2), 45-61.
Alias	EGAS, e-Government Service Adoption	TSS
Apparentées	5	5
Résumé	The E-Government Adoption Scale (EGAS) measures citizens' willingness to adopt and use digital government services (e-permits, e-tax, e-voting, e-tourism information services, online licensing) based on Technology Acceptance Model principles (Venkatesh & Davis, 2000) extended to government contexts (Belanger et al., 2005). It operationalizes key adoption drivers: perceived usefulness, ease of use, trust in government, security concerns, and technical support. Essential for government agencies, tourism authorities, and public service digital transformation initiatives seeking to understand and overcome citizen barriers to e-service adoption.	The Tourist Satisfaction Scale (TSS) measures overall and domain-specific satisfaction of visitors to a destination or tourism facility. Developed across multiple research streams in the 1990s-2000s, it quantifies how well tourism experiences meet visitor expectations across accommodation, attractions, service quality, and value. Essential for destination marketing organizations and hospitality managers seeking systematic feedback on visitor experiences and competitive benchmarking.