Method evidence record
Patient Satisfaction Questionnaire
The Patient Satisfaction Questionnaire (PSQ) is a psychometrically validated self-report instrument developed by Ware and colleagues beginning in 1983 to measure patient satisfaction with medical care. The PSQ-18, a shortened version, comprises 18 items assessing general dimensions of healthcare satisfaction including accessibility, provider interaction, and trust.
Source record
Citations copied verbatim from the method’s source record. No claim-level verification is inferred from them.
Patient Satisfaction Questionnaire - General
Taxonomic method record · process-pipeline / health-services
- Ware, J. E., Snyder, M. K., Wright, W. R., & Davies, A. R. (1983). Defining and measuring patient satisfaction with medical care. Evaluation and Program Planning, 6(3-4), 247-263. · DOI 10.1016/0149-7189(83)90005-8
- Marshall, G. N., Hays, R. D., Sherbourne, C. D., & Wells, K. B. (1993). The structure of patient satisfaction with outpatient medical care. Medical Care, 31(12), 1174-1187. · DOI 10.1037//1040-3590.5.4.477
- Ware, J. E., Hays, R. D., & Marshall, G. N. (1996). Validation of a brief instrument measuring patient satisfaction with medical care. Medical Care, 34(2), 120-131. · URL
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