Process / pipelinePatient satisfaction and experience measurement
CAHPS Patient Experience Survey
The Consumer Assessment of Healthcare Providers and Systems (CAHPS) is a family of evidence-based surveys developed by the Agency for Healthcare Research and Quality (AHRQ) beginning in 1995. It systematically measures patient experiences across diverse healthcare settings including hospitals, ambulatory clinics, and home health agencies, capturing dimensions critical to care quality from the patient perspective.
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Sources
- Agency for Healthcare Research and Quality (AHRQ). (1995). Consumer Assessment of Healthcare Providers and Systems (CAHPS) Survey Development Program. link ↗
- Hargraves, J. L., Hays, R. D., & Cleary, P. D. (2003). Psychometric properties of the Consumer Assessment of Health Plans Study (CAHPS) 2.0 adult core survey. Health Services Research, 38(6), 1509-1527. DOI: 10.1111/j.1475-6773.2003.00189.x ↗
- Burt, C. W., & Hing, E. (2005). Use of computerized clinical support systems in medical settings: United States, 2001-03. National Health Statistics Reports, 14(3), 1-8. link ↗