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Organizational Citizenship Behavior Scale

The Organizational Citizenship Behavior Scale (OCBS) is a 16-item instrument measuring discretionary employee contributions beyond formal job requirements. Developed by Organ in 1988 and operationalized by Williams and Anderson in 1991, the OCBS assesses two dimensions: helping behaviors toward coworkers and support for the organization.

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Organizational Citizenship Behavior Scale (OCBS)

Registre de mètode taxonòmic · process-pipeline / organizational-behavior

Organ, D. W. (1988). Organizational citizenship behavior: The good soldier syndrome. Lexington Books. · ISBN 978-0-669-16934-9
Williams, L. J., & Anderson, S. E. (1991). Job satisfaction and organizational commitment as predictors of organizational citizenship and in-role behaviors. Journal of Management, 17(3), 601-617. · DOI 10.1177/014920639101700305

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