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Escala de Comportament Ciutadànic Organitzacional×Escala de Confiança Organitzacional×
CampComportament organitzatiuComportament organitzatiu
FamíliaProcess / pipelineProcess / pipeline
Any d'origen19881996
Autor originalDennis W. OrganAneil K. Mishra
TipusSelf-report scaleSelf-report scale
Font seminalOrgan, D. W. (1988). Organizational citizenship behavior: The good soldier syndrome. Lexington Books. ISBN: 978-0-669-16934-9Mishra, A. K. (1996). Organizational responses to crisis: The role of mutual trust and top management teams. Academy of Management Journal, 39(4), 842-865. link ↗
ÀliesOCB Scale, Williams & Anderson Scale
Relacionats44
ResumThe Organizational Citizenship Behavior Scale (OCBS) is a 16-item instrument measuring discretionary employee contributions beyond formal job requirements. Developed by Organ in 1988 and operationalized by Williams and Anderson in 1991, the OCBS assesses two dimensions: helping behaviors toward coworkers and support for the organization.The Organizational Trust Scale (OTS) is a 12-item instrument designed to measure interpersonal trust and organizational confidence across four dimensions. Developed by Aneil K. Mishra in 1996, the scale addresses how employees perceive trustworthiness in their organization and leadership.
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ScholarGateCompara mètodes: Organizational Citizenship Behavior Scale · Organizational Trust Scale. Recuperat el 2026-06-19 de https://scholargate.app/ca/compare