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| Thang đo Niềm tin Tổ chức× | Thang đo Hành vi Công dân Tổ chức× | |
|---|---|---|
| Lĩnh vực | Hành vi tổ chức | Hành vi tổ chức |
| Họ | Process / pipeline | Process / pipeline |
| Năm ra đời≠ | 1996 | 1988 |
| Người khởi xướng≠ | Aneil K. Mishra | Dennis W. Organ |
| Loại | Self-report scale | Self-report scale |
| Công trình gốc≠ | Mishra, A. K. (1996). Organizational responses to crisis: The role of mutual trust and top management teams. Academy of Management Journal, 39(4), 842-865. link ↗ | Organ, D. W. (1988). Organizational citizenship behavior: The good soldier syndrome. Lexington Books. ISBN: 978-0-669-16934-9 |
| Tên gọi khác≠ | — | OCB Scale, Williams & Anderson Scale |
| Liên quan | 4 | 4 |
| Tóm tắt≠ | The Organizational Trust Scale (OTS) is a 12-item instrument designed to measure interpersonal trust and organizational confidence across four dimensions. Developed by Aneil K. Mishra in 1996, the scale addresses how employees perceive trustworthiness in their organization and leadership. | The Organizational Citizenship Behavior Scale (OCBS) is a 16-item instrument measuring discretionary employee contributions beyond formal job requirements. Developed by Organ in 1988 and operationalized by Williams and Anderson in 1991, the OCBS assesses two dimensions: helping behaviors toward coworkers and support for the organization. |
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