So sánh phương pháp

	Thang đo chất lượng dịch vụ khách sạn	Thang đo Lòng trung thành của Khách du lịch
Lĩnh vực	Quản trị du lịch	Quản trị du lịch
Họ	Process / pipeline	Process / pipeline
Năm ra đời	2003	2000
Người khởi xướng	Getty, J. M., & Getty, R. L.	Oppermann, M.
Loại	Self-report questionnaire / Expectancy-disconfirmation scale	Self-report questionnaire
Công trình gốc	Getty, J. M., & Getty, R. L. (2003). Lodging quality index (LQI): Assessing Expectations and Perceptions of Lodging Quality. Cornell Hotel and Restaurant Administration Quarterly, 44(2), 33-46.	Oppermann, M. (2000). Tourism destination loyalty. Journal of Travel Research, 39(1), 78-84.
Tên gọi khác	HSQS, Lodging Quality Index, LQI	TLS, Destination Loyalty Scale
Liên quan	5	5
Tóm tắt	The Hotel Service Quality Scale (HSQS), including the Lodging Quality Index (LQI) developed by Getty & Getty (2003), measures guest perceptions of hotel service quality across multiple dimensions (room comfort, staff responsiveness, facilities, value). Using expectancy-disconfirmation theory, it captures not only perceived quality but the gap between expectations and reality, enabling precise diagnosis of service strengths and improvement priorities. Essential for hospitality managers seeking competitive positioning through service excellence and for franchisees maintaining brand standards.	The Tourist Loyalty Scale (TLS) measures the extent to which visitors intend to return to a destination and recommend it to others, reflecting behavioral commitment and preference relative to competing destinations. Developed by Oppermann (2000) and refined across multiple tourism contexts, the TLS captures the ultimate outcome of satisfaction and destination image—willingness to invest time and money in repeat visitation and endorsement. As the true measure of competitive advantage in tourism, loyalty drives revenue stability, positive reputation, and ecosystem resilience.