So sánh phương pháp

	Mô hình Erlang C	Hàng đợi M/M/1: Mô hình Hàng đợi Đơn Máy phục vụ
Lĩnh vực	Vận trù học	Vận trù học
Họ	Regression model	Regression model
Năm ra đời	1981	1953
Người khởi xướng	Agner Krarup Erlang; Cooper	A. K. Erlang; David Kendall (notation)
Loại	Steady-state queueing model	Stochastic queueing model
Công trình gốc	Cooper, R. B. (1981). Introduction to Queueing Theory (2nd ed.). North-Holland. ISBN: 978-0-444-00379-7	Kendall, D. G. (1953). Stochastic processes occurring in the theory of queues and their analysis by the method of the imbedded Markov chain. The Annals of Mathematical Statistics, 24(3), 338–354.
Tên gọi khác	M/M/c Queue, Multi-Server Queueing Model, Erlang Delay Formula, Erlang-C Bekleme Modeli	Single-Server Markovian Queue, Birth-Death Queue, Poisson Queue, M/M/1 Kuyruk Modeli
Liên quan	3	3
Tóm tắt	The Erlang C model is a steady-state queueing formula that determines the probability a customer must wait before being served in a system with c parallel servers, Poisson arrivals at rate lambda, and exponentially distributed service times. Originally developed by Danish engineer Agner Krarup Erlang in the early twentieth century for telephone exchange design, and formalized in the queueing theory literature by Cooper (1981), it remains the canonical staffing model for call centers and service operations worldwide.	The M/M/1 queue is the foundational single-server queueing model in which customers arrive according to a Poisson process with rate λ, are served one at a time by a single server with exponentially distributed service times at rate μ, and wait in an infinite-capacity first-come-first-served queue. Formalized within the Kendall notation framework by David Kendall in 1953, building on A. K. Erlang's early twentieth-century telephone traffic work, it yields closed-form steady-state performance measures when the traffic intensity ρ = λ/μ is less than one.