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| Thang đo Kiệt quệ Cảm xúc× | Bảng khảo sát sự hài lòng trong công việc× | |
|---|---|---|
| Lĩnh vực | Hành vi tổ chức | Hành vi tổ chức |
| Họ | Process / pipeline | Process / pipeline |
| Năm ra đời≠ | 1981 | 1985 |
| Người khởi xướng≠ | Christina Maslach and Susan E. Jackson | Paul E. Spector |
| Loại | Self-report questionnaire | Self-report questionnaire |
| Công trình gốc≠ | Maslach, C., & Jackson, S. E. (1981). The measurement of experienced burnout. Journal of Organizational Behavior, 2(2), 99-113. DOI ↗ | Spector, P. E. (1985). Measurement of human service staff satisfaction: development of the Job Satisfaction Survey. American Journal of Community Psychology, 13(6), 693-713. DOI ↗ |
| Tên gọi khác≠ | MBI-EE, Emotional Exhaustion Subscale | JSS |
| Liên quan | 5 | 5 |
| Tóm tắt≠ | The Emotional Exhaustion subscale is one of three core dimensions of the Maslach Burnout Inventory (MBI), developed by Maslach and Jackson in 1981. Emotional exhaustion represents the first stage of burnout, characterized by feeling emotionally drained, fatigued, and depleted as a result of work. The nine-item subscale measures the frequency of exhaustion, energy depletion, and tiredness. It is the strongest dimension of burnout, most closely predicting negative outcomes such as intent to leave, absenteeism, and health problems. | The Job Satisfaction Survey (JSS) is a 36-item, multidimensional self-report questionnaire developed by Paul Spector in 1985. It assesses nine facets of job satisfaction including pay, promotion, supervision, work itself, fringe benefits, coworkers, communication, working conditions, and management. The JSS has become one of the most widely used job satisfaction instruments in organizational research and practice. |
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