เปรียบเทียบวิธี

	การทำแผนที่เส้นทางลูกค้า	การวิเคราะห์การแบ่งส่วนตลาด
สาขาวิชา	การตลาด	การตลาด
ตระกูล	Process / pipeline	Process / pipeline
ปีกำเนิด	2000s	1980
ผู้ริเริ่ม	Adaptive Path and Service Design community	Philip Kotler and William Perreault Jr.
ประเภท	Experience mapping methodology	Statistical segmentation methodology
แหล่งต้นตำรับ	Rosenbaum, M. S., Ostrom, A. L., & Kuntze, R. (2005). Tensions in Service Quality and Service Marketing: An Introduction. Journal of Services Marketing, 19(7), 422-428.	Wedel, M., & Kamakura, W. A. (2002). Introduction to the Special Issue on Market Segmentation. International Journal of Research in Marketing, 19(3), 181-183.
ชื่อเรียกอื่น	Journey Mapping, CJM, Experience Mapping	Customer Segmentation, Market Partitioning
ที่เกี่ยวข้อง	5	5
สรุป	Customer Journey Mapping is a service design methodology that visualizes the complete customer experience across all touchpoints and phases of a customer relationship, from awareness through advocacy. Developed through work in design and service management, journey mapping integrates behavioral data, customer emotions, pain points, and moments of truth to reveal opportunities for experience improvement and organizational alignment.	Market Segmentation Analysis is a systematic approach to dividing a heterogeneous market into smaller, homogeneous groups (segments) that share similar needs, behaviors, preferences, or characteristics. Developed through advances in statistical clustering and customer analytics, this methodology enables companies to tailor marketing strategies, product offerings, and customer experiences to specific audience groups rather than treating the market as a single entity.