ScholarGate
Msaidizi
Process / pipelineCustomer value quantification and retention

Thamani ya Maisha ya Mteja

Thamani ya Maisha ya Mteja (CLV) ni kipimo cha kifedha kinachokadiria faida jumla ambayo kampuni inatarajia kupata kutokana na uhusiano wake na mteja kwa muda wote wa uhusiano huo. CLV, iliyoendelezwa kupitia kazi ya Blattberg, Getz, na Thomas katika miaka ya 1990-2000, inajumuisha gharama za upatikanaji, tabia ya ununuzi, viwango vya uhifadhi, na taarifa za faida ili kukadiria thamani halisi ya sasa ya kila mteja.

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Vyanzo

  1. Blattberg, R. C., Getz, G., & Thomas, J. S. (2001). Customer Equity: Building and Managing Relationships as Assets. Harvard Business School Press. ISBN: 978-0875847191
  2. Gupta, S., Hanssens, D., Hardie, B., Kahn, W., Kumar, V., Lin, N., ... & Sriram, S. (2006). Modeling Customer Lifetime Value. Journal of Service Research, 9(2), 139-155. DOI: 10.1177/1094670506293810
  3. Kumar, V., & Pansari, A. (2016). Competitive Advantage Through Engagement. Journal of Marketing Research, 53(4), 497-514. DOI: 10.1509/jmr.15.0044

Jinsi ya kunukuu ukurasa huu

ScholarGate. (2026, June 3). Customer Lifetime Value Analysis. ScholarGate. https://scholargate.app/sw/marketing/customer-lifetime-value

Which method?

Set this method beside its closest kin and read them side by side — the library lays the books on the table; the choice is yours.

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Imerejelewa na

ScholarGateCustomer Lifetime Value (Customer Lifetime Value Analysis). Imepatikana 2026-06-15 kutoka https://scholargate.app/sw/marketing/customer-lifetime-value · Seti ya data: https://doi.org/10.5281/zenodo.20539026