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Reference
Swali na Muundo
Sampuli na Upimaji
Uchanganuzi
Usababishi na Ushahidi
Kuripoti na Maadili
Mwanzo
/
Mwandishi
A. Parasuraman, Valerie A. Zeithaml, Anantharanthan Malhotra
Mbinu zinazohusishwa na mwandishi huyu.
Mbinu 1
Usimamizi wa Masoko
1
E-S-QUAL Electronic Service Quality Scale
2005