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| Kano Model× | Skala procenjene upotrebljivosti sistema× | |
|---|---|---|
| Oblast | Interakcija čoveka i računara | Interakcija čoveka i računara |
| Porodica | Hypothesis test | Hypothesis test |
| Godina nastanka≠ | 1984 | 1986 |
| Tvorac≠ | Noriaki Kano | John Brooke |
| Tip≠ | Two-dimensional model categorizing product/service features by satisfaction impact | Rapid, post-use questionnaire scale for measuring perceived usability |
| Temeljni izvor≠ | Kano, N., Seraku, N., Takahashi, F., & Tsjui, S. (1984). Attractive quality and must-be quality. Journal of the Japanese Society for Quality Control, 14(2), 147–156. link ↗ | Brooke, J. (1986). System Usability Scale (SUS): A quick and dirty usability scale. In B. Shackel & S. J. Richardson (Eds.), Usability Evaluation in Industry (pp. 189–194). Taylor & Francis. ISBN: 0-85066-375-X |
| Drugi nazivi | Kano Analysis, Attractive-Performance-Basic Model | SUS, System Usability Score |
| Srodne≠ | 3 | 4 |
| Sažetak≠ | The Kano Model is a framework for categorizing product or service features based on their impact on customer satisfaction. Developed by Noriaki Kano, this model distinguishes three types of features: basic (must-have) features that satisfy minimally but cause significant dissatisfaction if absent; performance features that increase satisfaction proportionally with their level; and attractive (delightful) features that exceed expectations and generate disproportionate satisfaction. By classifying features using the Kano Model, product teams prioritize development efforts, balance risk and innovation, and design experiences that delight rather than merely satisfy. | The System Usability Scale (SUS) is a rapid, standardized 10-item questionnaire for measuring perceived system usability in a single summary score. Developed by John Brooke in 1986, SUS has become one of the most widely used post-use usability instruments in industry and research. The scale is administered after a user has interacted with a system, capturing perceived ease of use, learnability, error recovery, and overall satisfaction with a quick, economical assessment that correlates well with comprehensive usability testing. |
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