Uporedite metode

	Anketa o proceni potrošača bolničkih usluga (HCAHPS)	Upitnik stavova o bezbednosti
Oblast	Menadžment u zdravstvu	Menadžment u zdravstvu
Porodica	Process / pipeline	Process / pipeline
Godina nastanka	2006	2000
Tvorac	Centers for Medicare & Medicaid Services (CMS) and Agency for Healthcare Research and Quality (AHRQ)	John B. Sexton, Robert L. Helmreich, and colleagues (University of Texas)
Tip	Self-report (patient/family-reported)	Self-report
Temeljni izvor	Centers for Medicare & Medicaid Services and Agency for Healthcare Research and Quality. (2006). Hospital Consumer Assessment of Healthcare Providers and Systems. U.S. Department of Health and Human Services.	Sexton, J. B., Helmreich, R. L., Neilands, T. B., Rowan, K., Vella, K., Boyden, J., Roberts, P. R., & Thomas, E. J. (2006). The Safety Attitudes Questionnaire: psychometric properties, benchmarking data, and emerging research. BMC Health Services Research, 6, 44.
Drugi nazivi	HCAHPS, H-CAHPS	SAQ
Srodne	4	4
Sažetak	The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) is a 27-item, CMS-mandated patient experience survey administered to a random sample of hospital inpatients after discharge. Launched in 2006 by the Centers for Medicare & Medicaid Services and the Agency for Healthcare Research and Quality, HCAHPS measures patient perceptions of hospital care across 10 key composites: communication with nurses, communication with physicians, responsiveness to patient needs, pain management, communication about medications, discharge information, cleanliness and quietness of the hospital environment, and overall rating of the hospital. HCAHPS is publicly reported on the CMS Hospital Compare website, incorporated into hospital payment incentive programs, and is one of the most widely recognized measures of hospital quality from the patient perspective.	The Safety Attitudes Questionnaire (SAQ) is a 60-item self-report instrument developed by Sexton and colleagues in the early 2000s to measure organizational safety culture in healthcare settings. Adapted from crew resource management research in aviation, the SAQ assesses clinician and non-clinician perceptions of safety attitudes across six key dimensions. It is widely used in hospital quality improvement and research to identify gaps in safety culture and benchmark institutional performance.