E-Government Maturity Model
An e-government maturity model is a staged framework that describes how public administrations evolve their digital service delivery from simple online information toward fully integrated, transaction-capable government. The most influential formulation, proposed by Karen Layne and Jungwoo Lee in 2001, sets out four stages — cataloguing, transaction, vertical integration and horizontal integration — through which agencies are expected to progress. Maturity models translate a diffuse modernisation agenda into an ordered ladder of capabilities that can be assessed, compared and benchmarked across agencies and countries. They underpin international instruments such as the UN E-Government Survey and its Online Service Index.
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Burimet
- Layne, K., & Lee, J. (2001). Developing fully functional E-government: A four stage model. Government Information Quarterly, 18(2), 122–136. DOI: 10.1016/S0740-624X(01)00066-1 ↗
- United Nations Department of Economic and Social Affairs. UN E-Government Knowledgebase and E-Government Survey. United Nations. link ↗
Si ta citoni këtë faqe
ScholarGate. (2026, June 22). E-Government Maturity Model for Staged Digital Public Service Development. ScholarGate. https://scholargate.app/sq/public-administration/e-government-maturity-model
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- Digital Government AssessmentPublic Administration↔ krahaso
- Institutional Capacity AssessmentPublic Administration↔ krahaso
- New Public Management AssessmentPublic Administration↔ krahaso
- Worldwide Governance IndicatorsPublic Administration↔ krahaso
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