Compară metode

	Emotional Labor Scale	Scala de Angajament Profesional Utrecht
Domeniu	Comportament organizațional	Psihologie socială
Familie	Latent structure	Process / pipeline
Anul apariției	1983	2002
Autorul original	Arlie Hochschild; Alicia Grandey; Celeste Brotheridge & Raymond Lee	Wilmar Schaufeli, Arnold Bakker, and Marisa Salanova
Tip	Emotion-regulation-at-work measurement scale	Occupational well-being and engagement scale
Sursa seminală	Hochschild, A. R. (1983). The Managed Heart: Commercialization of Human Feeling. University of California Press. ISBN: 9780520054547	Schaufeli, W. B., Salanova, M., González-Romá, V., & Bakker, A. B. (2002). The measurement of engagement and burnout: A two sample confirmatory factor analytic approach. Journal of Happiness Studies, 3(1), 71–92.
Denumiri alternative	ELS, Emotional Labour Scale, Brotheridge-Lee Emotional Labour Scale, Surface and Deep Acting Scale	UWES, Work Engagement Scale, Schaufeli Work Engagement
Înrudite	3	3
Rezumat	The Emotional Labor Scale measures the effort employees expend managing their feelings to meet the emotional display rules their jobs require, a phenomenon Arlie Hochschild named emotional labor in her 1983 book The Managed Heart. Studying flight attendants and bill collectors, Hochschild showed that organizations sell not only service but also smiles and warmth, and that producing those displays is real, taxing work. Alicia Grandey reframed emotional labor in 2000 as a problem of emotion regulation, distinguishing surface acting (faking or suppressing displays) from deep acting (changing what one actually feels), drawing on Gross's regulation theory. Celeste Brotheridge and Raymond Lee turned these ideas into a validated psychometric instrument, the Emotional Labour Scale, capturing surface acting, deep acting, and the frequency, intensity, variety, and duration of required displays. The construct and its measures anchor a large literature linking emotion regulation at work to burnout and well-being.	The Utrecht Work Engagement Scale (UWES) is a 17-item instrument measuring work engagement—a positive, fulfilling psychological state characterized by vigor, dedication, and absorption in work. Developed by Wilmar Schaufeli and colleagues in 2002, the UWES operationalizes engagement as the positive antipode to burnout, reflecting energetic involvement, strong commitment, and deep focus in occupational tasks. The scale has become the standard measure for assessing work engagement in organizational research and occupational health.