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Escala de Confiança Online×Questionário do Modelo de Aceitação da Tecnologia×
ÁreaSistemas de informaçãoSistemas de informação
FamíliaProcess / pipelineProcess / pipeline
Ano de origem20001989
Autor originalWalker & Johnson; Jarvenpaa et al.Fred Davis
TipoLikert-scale trust measureLikert-scale questionnaire
Fonte seminalWalker, D., & Johnson, R. (2006). Why consumers use online and visit physical stores. Journal of Retailing and Consumer Services, 13(2), 143-151. link ↗Davis, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly, 13(3), 319-340. DOI ↗
Outros nomesConsumer Trust, Web TrustTAM, Davis TAM
Relacionados44
ResumoThe Online Trust Scale measures consumer confidence and belief in online platforms (e-commerce websites, digital services, social platforms). Developed by researchers including Jarvenpaa, Tractinsky, and Vitale (2000) and Walker and Johnson (2006), this scale captures dimensions of perceived security, vendor reliability, privacy protection, and transaction confidence. Online trust is a critical antecedent to behavioral intention and actual purchase/usage in digital commerce contexts.The Technology Acceptance Model (TAM) is a foundational framework introduced by Fred Davis in 1989 to explain user adoption of information technology. Published in MIS Quarterly, TAM posits that perceived usefulness and perceived ease of use are the primary determinants of technology acceptance, regardless of an individual's prior computer experience or technical background.
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  3. PUBLISHED

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ScholarGateComparar métodos: Online Trust Scale · Technology Acceptance Model Questionnaire. Recuperado em 2026-06-19 de https://scholargate.app/pt/compare