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Balanced Scorecard na Saúde×Lean na Saúde×
ÁreaGestão em saúdeGestão em saúde
FamíliaProcess / pipelineProcess / pipeline
Ano de origem19921988
Autor originalRobert Kaplan, David NortonTaiichi Ohno, Toyota Production System
TipoStrategic planning and management frameworkContinuous improvement methodology
Fonte seminalKaplan, R. S., & Norton, D. P. (1992). The balanced scorecard: Measures that drive performance. Harvard Business Review, 70(1), 71–79. DOI ↗Ohno, T. (1988). Toyota Production System: Beyond Large-Scale Production. Productivity Press. link ↗
Outros nomesHealthcare BSC, Balanced Scorecard HealthcareLean Healthcare Management, Healthcare Lean
Relacionados55
ResumoThe Balanced Scorecard is a strategic performance management framework that translates an organization's mission and strategy into a comprehensive set of performance measures across four perspectives: financial, customer, internal processes, and learning and growth. Developed by Kaplan and Norton in 1992 for general business, it has been extensively adapted for healthcare organizations to align hospital operations with strategic objectives.Lean is a management philosophy that emerged from the Toyota Production System, focused on maximizing patient value while minimizing waste. Applied to healthcare, Lean uses systematic methods to identify and eliminate non-value-added activities, reduce wait times, and improve the quality of patient care.
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ScholarGateComparar métodos: Balanced Scorecard in Healthcare · Lean Healthcare. Recuperado em 2026-06-20 de https://scholargate.app/pt/compare