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Online Trust Scale×Skala for engasjement i sosiale medier×
FagfeltInformasjonssystemerInformasjonssystemer
FamilieProcess / pipelineProcess / pipeline
Opprinnelsesår20002011
OpphavspersonWalker & Johnson; Jarvenpaa et al.Hollebeek; Zhang & Zhu
TypeLikert-scale trust measureLikert-scale engagement measure
Opprinnelig kildeWalker, D., & Johnson, R. (2006). Why consumers use online and visit physical stores. Journal of Retailing and Consumer Services, 13(2), 143-151. link ↗Zhang, X., & Zhu, F. (2012). Product reviews, information richness, and consumer purchasing behavior. Journal of Management Information Systems, 29(2), 7-36. link ↗
AliasConsumer Trust, Web TrustSocial Media Engagement, SME Scale
Relaterte44
SammendragThe Online Trust Scale measures consumer confidence and belief in online platforms (e-commerce websites, digital services, social platforms). Developed by researchers including Jarvenpaa, Tractinsky, and Vitale (2000) and Walker and Johnson (2006), this scale captures dimensions of perceived security, vendor reliability, privacy protection, and transaction confidence. Online trust is a critical antecedent to behavioral intention and actual purchase/usage in digital commerce contexts.The Social Media Engagement Scale measures the intensity and quality of user participation and interaction with social media platforms and content. Developed by researchers including Hollebeek (2011) and informed by work on consumer engagement (Zhang & Zhu, 2012), the scale captures cognitive, emotional, and behavioral dimensions of how users interact with social platforms, brands, and online communities.
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ScholarGateSammenlign metoder: Online Trust Scale · Social Media Engagement Scale. Hentet 2026-06-20 fra https://scholargate.app/no/compare