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Organizational Trust Scale×Organizational Citizenship Behavior Scale×
VakgebiedOrganisatiegedragOrganisatiegedrag
FamilieProcess / pipelineProcess / pipeline
Jaar van ontstaan19961988
GrondleggerAneil K. MishraDennis W. Organ
TypeSelf-report scaleSelf-report scale
Oorspronkelijke bronMishra, A. K. (1996). Organizational responses to crisis: The role of mutual trust and top management teams. Academy of Management Journal, 39(4), 842-865. link ↗Organ, D. W. (1988). Organizational citizenship behavior: The good soldier syndrome. Lexington Books. ISBN: 978-0-669-16934-9
AliassenOCB Scale, Williams & Anderson Scale
Verwant44
SamenvattingThe Organizational Trust Scale (OTS) is a 12-item instrument designed to measure interpersonal trust and organizational confidence across four dimensions. Developed by Aneil K. Mishra in 1996, the scale addresses how employees perceive trustworthiness in their organization and leadership.The Organizational Citizenship Behavior Scale (OCBS) is a 16-item instrument measuring discretionary employee contributions beyond formal job requirements. Developed by Organ in 1988 and operationalized by Williams and Anderson in 1991, the OCBS assesses two dimensions: helping behaviors toward coworkers and support for the organization.
ScholarGateGegevensset
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ScholarGateMethoden vergelijken: Organizational Trust Scale · Organizational Citizenship Behavior Scale. Geraadpleegd op 2026-06-20 via https://scholargate.app/nl/compare